New and emerging technologies will change government in a wide range of ways. They will make it easier to do many tasks quicker, more cheaply, and on a greater scale than ever before. Significantly, these technologies have the potential to automate large swathes of cognitive work. And in doing so they will transform the workforce that is currently performing these tasks. We do not expect that these waves of automation will drive mass redundancies within government; technology is more likely to augment the work done by officials, rather than replace them. Managing this transition will require new approaches and new ways of thinking about capabilities within government.
Technology and the future of the government workforce
Institute for Government,
11 December 2020, United Kingdom
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