Is Audience Research a legitimate cut? In the face of severe cuts for the cultural sector difficult decisions have to be made about funding priorities, including core collections, opening hours and front-line staff. However, if the burden of the financial shrinkage falls too heavily on learning and research, is the quality of the visiting experience itself at risk? What does this mean for funding bids which increasingly demand evidence of impact and demonstrations of lessons learnt from previous projects and audience consultations? If insight into visitor expectations and experiences is cut, how can we effectively engage people with our collections and stories?

This one day conference will provide examples of how major projects have been turned around on small budgets, how audience research can be strategically embedded in the aims of an organisation and how smaller organisations keep audience research alive. We will hear first hand from DCMS what some of the issues facing us are.