The next World Library and Information Congress will be held 22-27 August 2004 in Buenos Aires, Argentina and focus on Libraries as Tools for Education and Development. Information and knowledge are fundamental for education and development, as well as essential requirements to improve the quality of life for people living in regions where the population has not reached a high level of economic and social development. In Latin America this demand for information requires that libraries accompany the educational process of all individuals by cooperating as mainstays of the education system and paving the way for knowledge, culture and social development. The International Federation of Library Associations and Institutions (IFLA) and its Management and Marketing Section, in collaboration with the Library and Information Science Department of the School of Communications and Arts, University of São Paulo, and the collaboration of the École de Bibliothéconomie et des Sciences de l'Information, Université de Montréal, are organizing a pre-Conference in São Paulo (Brazil), 18-20 August 2004. The theme of this meeting will be the virtual customer and its implication for libraries and information services. For more information, CLICK HERE.