Responsibilities Assist Director with management of Visitor Services staff, admissions revenue, public information and customer service. Manage daily reconciliation of attendance and revenue related to Admissions, Box Office and Group Sales. Act as primary interface with Finance. Prepare financial reporting and analysis on attendance and revenue. Distribute to Senior Management weekly, monthly, quarterly, annually and by exhibition. Supervise and distribute comparative analysis of Guggenheim Global locations and other New York museums. Responsible for the hiring, training, and performance evaluation of the Admissions and Information Desk staff. Implement disciplinary action when necessary. Provide emergency backup for Desk Supervisors. Oversee Assistant Manager and Desk Supervisors in the daily management, scheduling and payroll of all Visitor Assistants. Oversee Box Office Coordinator in the management of all public programs and monitor reservation procedures/policies and telephone script. Develop and implement policies and programs aimed at providing superior customer service. Maintain and enhance existing programs including, tracking and responding to visitor feedback, providing front line staff training and updating the Visitor Assistant Training Manual. When possible, mediate visitor complaints in person. Assist Director in preparing annual budget projections. Act as system administrator for Vista Ticketing and IC Verify Credit Processing systems. Work with Information Technology to manage accuracy and maintenance of admissions systems including, Vista, Boca Printers and IC Verify. Monitor all public information, including signage, phone tree, website, @guggenheim and other publications. Assist Director with programming, scheduling and on-site logistics of World Beat Jazz. Requirements BA/MA/MBA At least 2 years of management experience, preferably in a customer service environment. Strong communication, strategic and management skills. Working knowledge of word processing and spreadsheet software.