This document is a resource for organizations working with people who are Deaf or who have disabilities. It contains information on appropriate terminology, tips, best practices and protocols compiled from a variety of sources. This guidebook was developed by the Canada Council for the Arts to support the implementation of its Expanding the Arts: Deaf and DisabilityArts, Access and Equality Strategy. We think this is an important resource for companies and organizations working towards increasing the participation rates within their processes ofpeople who are Deaf or who have disabilities.

http://canadacouncil.ca/~/media/files/equity/eta-guidebook-eng-wcag-2015-03-04.pdf