The Sydney Opera House is committed to the principles of Equal Employment Opportunity, Occupational Health and Safety, Ethical Practices and the Principles of a Culturally Diverse Society. All applications will be expected to demonstrate a strong commitment in these areas and to the vision and values of the Sydney Opera House. Successful applicants will be required to complete a pre-placement health assessment. The Sydney Opera House is a non-smoking workplace. Lead and direct the development of customer relations to ensure an inspiring customer experience across SOH. Drive major projects of strategic importance to the organisation and the Ministry for the Arts Selection Criteria * Demonstrated ability to deliver customer-focused services at an Executive level and a sound knowledge of the customer service aspects of performance venues * Ability to drive major projects and deliver outcomes of strategic importance to the organisation * Demonstrated extensive experience in managing high level government relations. * High level experience of the NSW Public Sector and the political environment and an understanding of the operations of the SOH in this framework * Demonstrated ability to lead and develop a large and diverse team * Ability to lead complex cultural change in an industrial environment * Knowledge and understanding of Equal Employment Opportunity (EEO) * Knowledge and understanding of Ethical Practice * Knowledge and understanding of Ethnic Affairs Priorities Statement (EAPS) * Knowledge and understanding of Occupational Health and Safety (OHS)

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